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Dealer/Distributor/Homeowner Infomation

Installing Dealer/Contractor

Including State, City, Zipcode


Check it from Ecoer Smart Service Mobile App. “Me -- Contractor -- Contractor NO.”

The one who you buy Ecoer products from.


Including State, City, Zipcode


Components Infomation

Outdoor Unit

IoT Gateway

Indoor Unit


Unit Location

Installed Date

Failed Parts Infomation

Refer the parts list to obtain part number

+ Failed Part

Describe the nature of the problem and the service work performed. Give all proper information, including failed components, specific leak locations, i.e. "repaired leak" will not be accepted.

The warranty claim has been successfully submitted. The claim number is . Please Record this number for further enquiry.

Information submission failed, resubmit !