Technical Support Hotline
1-855-598-4093
(Open Monday-Friday 8:30am-8pm EST)
support@ecoer.com
Outstanding Limited 10-YEAR Protected Warranty*
All functional parts are covered by a 10-Year Parts Limited Guarantee*. For a full description applicable to this product, please review the product warranty by clicking on the links below.
Starting on September 1st, 2022, Ecoer offers a 10-year limited warranty on both parts and labor, as well as a 3-year monitoring service, with the purchase of every Heat Pump and AC system. However, in order to take advantage of this warranty offer, installation of the IoT gateway is required.
*See details form for full guarantee disclosure.
Ecoer Limited Warranty Registration
Ecoer Inc. provides a 10-year limited warranty on internal functional parts* for all Ecoer equipment, as long as it is a qualifying matched system, and it is registered by a qualified Ecoer dealer within 90 days of purchase. Otherwise, it will receive a 5-year limited warranty. This is on the equipment attached to the equipment and the address of the location they are installed at and are transferable for up to 10 years.
With this, you will gain peace of mind knowing that you will receive replacement parts FREE of charge for up to 10 years. This standard offering covers all components included in all Ecoer heat pump systems at the time of manufacture. The 10-year limited warranty is in effect from the time of installation.
*Terms vary depending on which Ecoer product you own. Consult the documents that arrived with your product for more details. The product must be registered and compliant with all conditions to be eligible.
Extended Services Available
Starting on September 1st of 2022, we included 10 years of labor and three years of monitoring with the gateway. To add additional 7 years of monitoring, please choose the plan of “Comfort Defense Plus” on the Extended Services payment page.
To add 7 years of monitoring and labor please choose the plan of “Premier Comfort.” To make your selection and to make the purchase please visit the Extended Services payment page.
LABOR WARRANTY FAQs
We answer many questions like these in this Frequently Asked Questions brochure.
- What is the start date of the new 10×10 Comfort Defense program?
- What is the cost of the 10-year labor?
- What Ecoer systems qualify for the 10×10 Comfort Defense?
- How do I register the Ecoer system for the Labor Warranty?
- And many more … Click this button to read more.
