Job Description: Territory Sales Engineer – Northeast

Experience Required: Minimum of 5 years in the HVAC industry

About Ecoer Inc.

Ecoer Inc. is a leading provider of innovative HVAC solutions, committed to delivering high-efficiency systems that reduce energy consumption and environmental impact. We are dedicated to sustainability and excellence in customer service, offering advanced technology and support to our customers.

About the Role

We are seeking a dynamic and results-driven Territory Sales Engineer to join our team, focusing on the Northeast region. The ideal candidate will have a minimum of 5 years’ experience in the HVAC industry and a proven track record in sales/ product training / Promotion. This role requires a strategic thinker with excellent technical knowledge and the ability to develop / build strong relationships with customers (distributors & dealers/contractors).

Key Responsibilities

• Sales and Technical Support Collaboration:
  • Work closely with sales representatives to provide technical support and training for contractors and wholesalers.
  • Offer support to sales reps and call centers, enhancing the overall customer service experience.
  • Work closely with the sales team to understand customer requirements and provide sales support.
  • Participate in trade shows, conferences, and other marketing events.
• Training and Development:
  • Engage actively in the Ecoer Hero Academy to refine existing training modules and develop new content, ensuring the technical proficiency of our team and clients.
  • Maintain and manage a Training trailer, equipped with the latest tools and technologies for on-site and remote training sessions.
• Customer and After-sales Support:
  • Deliver direct technical support to customers via multiple channels, including phone, email, and chat, addressing issues related to account setup and network configuration.
  • Partner with the After-sales Support Specialist to handle technical support issues and conduct site visits, offering hands-on assistance and solutions.
• Voice of Customer Feedback:
  • Facilitate feedback collection from contractors and wholesalers to understand customer needs and experiences better, contributing to product and service improvement.
• Issue Resolution and Documentation:
  • Efficiently diagnose and troubleshoot technical problems, asking targeted questions to quickly identify the root cause.
  • Document technical issues and solutions, ensuring accurate and timely feedback is provided to customers and internal teams.
• Product Improvement and Reporting:
  • Prepare and submit monthly reports to the technical support manager, highlighting achievements, challenges, and areas for improvement.
• Collaboration and Continuous Learning:
  • Collaborate with product management and software development teams to resolve product issues and enhance offerings.
  • Commit to continuous learning, staying abreast of new technologies and product updates to provide expert advice and support.
• Installation, Configuration, and Maintenance:
  • Guide users through the installation and setup processes, configuring software and hardware components for optimal performance.
  • Recommend solutions to improve system performance and capacity, advising on upgrades and changes as needed.

How to Apply

Interested candidates are invited to submit their resume detailing their relevant experience and why they are a good fit for this role to [Joshua.mcaffry@ecoer.com].